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- You can be assured that your pet(s) and home will be safe while in our care.
- Whole Pets Austin is insured and bonded by Business Insurers of the Carolinas.
- We belong to Pet Sitters International and the Austin Pet Sitters Organization.
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Request service - in writing
We require an email or submission of 'contact us' form in order to reserve services: kim@wholepetsaustin.com
Your e-mail should include address, phone #, dates & times of service. When you receive a response from us the appointment is officially confirmed. A phone call does not constitute a firm reservation.
Cancellations: We require 72-hr notice during non-holiday season and at least one-week during peak holidays.
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Meet and Greet
Whole Pets Austin will coordinate a meet and greet with your pets so we all can get acquainted.
We will provide proof of bonding and insurance and ask about your pet's routine, food, medication. We then review and sign a service agreement detailing dates, fees, specific instructions, etc. At that time, if you are satisfied we pick up a house key.
You can prepare for this meeting by having a copy of your house key. There will be a $10 key pick up/return fee after the first visit. Avoid this charge by arranging to keep a copy on file.
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| Whole Pets Austin requires full payment at first visit and accepts cash, checks and paypal payments. Clients with outstanding bills must pay full balance before services will be rendered.~There is no charge for the initial consultation.
We unfortunately do not offer refunds for cancelled visits; however if notice is given within 24hrs we can offer credit for future visits.
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Holiday Pricing
$5 added to each single visit and $15 added to overnights
during the following peak holidays:
- Christmas (23rd -27th)
- Thanksgiving (Wed - Sun)
- New Years (Dec 31- Jan 2)
- Easter weekend
- Memorial Day weekend
- Labor Day weekend
- July 4
| Scheduling
Because we are trying to accommodate multiple routes and schedules, please allow a 2-hour range for us to complete a visit. If services are required at an exact time a charge of $5/visit applies.
PLEASE let us know when you have returned home. If we do not hear from you we will continue to make visits for the safety of your pets.
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