Insurance
You can be assured that your pet(s) and home will be safe while in our care.
Whole Pets Austin is insured and bonded by Business Insurers of the Carolinas.
We belong to Pet Sitters International and the Austin Pet Sitters Organization.
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Meet and Greet
Whole Pets Austin will coordinate a meet and greet with your pets so we all can get acquainted.
We will provide proof of bonding and insurance and ask about your pet's routine, food, medication. We then review and sign a service agreement detailing dates, fees, specific instructions, etc. At that time, if you are satisfied we pick up a house key.
You can prepare for this meeting by having 2 copies of your house key. There will be a $10 key pick up/return fee after the first visit. Avoid this charge by arranging to keep your key on file with us.
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Whole Pets Austin requires full payment at first visit and accepts cash, checks and paypal payments. Clients with outstanding bills must pay full balance before services will be rendered.~There is no charge for the initial consultation.
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Reservations - in writing
A phone call does not constitute a firm reservation.
Your e-mail should include address, phone #, dates & times of service. When you receive a response from us the appointment is officially confirmed!
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Scheduling: please allow a window
Because we are trying to accommodate multiple routes and schedules, please allow a 2-hour range for us to complete a visit. If services are required at an exact time a charge of $5/visit applies.
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Holiday Pricing
$5 added to each single visit and $15 added to overnights during the following peak holidays:
Christmas (23rd -27th)
Thanksgiving (Wed - Sun)
New Years (Dec 31- Jan 2)
Easter weekend
Memorial Day weekend
Labor Day weekend
July 4
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